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Work Experience > 2001-2002: BMC Software, Houston
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2001-2002: BMC Software, Houston, TX
Permanent staff position with Technical Publications, PATROL® Platform Solutions group
Summary
Technical Writer for software user documentation, online Help (for managing Windows cluster server systems)
Major Assignments
- User documentation, including Windows Help files and the printed document sections that addressed the use and installation of BMC PATROL for Microsoft Cluster Server and PATROL for Microsoft Network Load Balancing
- Work group advisor for announcing virus alerts, computer security issues, and workstation maintenance best practices
Significant Accomplishments
- Maintained skills in Windows Help authoring
- Maintained skills in FrameMaker use
- Maintained skills in Microsoft Visio use
- Increased knowledge of Microsoft Windows enterprise servers systems
- Acquired new knowledge of BMC PATROL software products, architecture, and functions
Skills and Software Tools
Commonly used software:
- RoboHelp and RoboHTML v7 by eHelp (formerly Blue Sky Software)
- FrameMaker v5.6 by Adobe
- Word 97 by Microsoft
Commonly practiced skills:
- Collaboration with software developer, quality assurance team members for drafting, revising, and approval of documentation content
- Editing
- Hypertext document maintenance
- Collaboration with writing team members for submitting document sections
Additional software and skills:
- VBScript coding (built scripts run by Windows Script Host [WSH] to facilitate backup of document files)
Training
Classroom courses:
- Web Development with ASP (DuraSoft), 5-day, March 2002
- C++ for Non-C Programmers (Batky-Howell), 5-day, January 2002
- PATROL Developer I (BMC Software), 5-day, November 2001
Self-study:
- SAMS Teach Yourself UML in 24 Hours by Joseph Schmuller, copyright 1999, Sams Publishing, ISBN: 0-672-31636-6
- Writing Effective Use Cases by Alistair Cockburn, copyright 2001, Addison-Wesley, ISBN: 0-201-70225-8
- SAMS Teach Yourself Borland Delphi 4 in 21 Days by Kent Reisdorph, copyright 1998, Sams Publishing, ISBN: 0-672-31286-7
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