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Work Experience > 2000-2001: Compaq Computer Corp.
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2000-2001: Compaq Computer Corporation - Consumer Support, Cypress, TX
Contract staff position with Compaq Access Global Business Solutions (AGBS) group, coordinated through PSD (Programming & Systems Development), Houston, TX
Summary
Technical Writer and Business Analyst for new system development and implementation (web-based customer relations management software)
Major Assignments
- Internal documentation and business analysis support for Compaq Revolution 2000 project, which was a deployment of a web-based customer relations management (CRM) system, customized from Octane software (now E.piphany) by the Revolution 2000 team of developers
- Document formatting and editing support for team of business analysts
Significant Accomplishments
- Produced business requirements and functional specifications documents (used by software development team to facilitate design of user interfaces and software functionality)
- Constructed and maintained a web-based documentation library for internal use by software development team, business analysts, and business managers
- Conducted extensive investigation and analysis of business processes and systems that were used by Compaq for identifying and managing consumer products spare parts
- Re-deployed a Microsoft Access application I had previously made (for tracking documents) to enable quick publication of the Revolution 2000 developers' documentation library
- Improved skills in Microsoft Word use
- Improved skills in Microsoft Visio use
- Improved skills in interviewing subject matter experts, business managers
- Maintained skills in web site development
- Maintained skills in database application development
- Maintained skills in graphics, diagrams production
- Increased knowledge of web-based and multi-tiered applications development, architecture, and components
- Increased knowledge of planning and processes for enterprise applications development
Skills and Software Tools
Commonly used software:
- Word 2000 by Microsoft
- Visio 2000 by Microsoft
- Access 2000 by Microsoft
- Fireworks 2 by Macromedia
- Homesite 4 by Allaire
Commonly practiced skills:
- Collaboration with software developers, business managers for drafting, revising, and approval of business requirements and functional specifications content
- Flowchart production
- Editing
- Printed document development, formatting, and maintenance
- Web site design and maintenance
- Database application construction and operation
Training
Self-study:
- The No BS Guide to Red Hat Linux 6 by Bob Rankin, copyright 2000, No Starch Press, ISBN: 1-886411-30-1
- Microsoft Windows 2000 Professional Resource Kit by Pilar O. Ackerman et al, copyright 2000, Microsoft Press, ISBN: 1-57231-808-2
- Learning Perl/Tk by Nancy Walsh, copyright 1999, O'Reilly, ISBN: 1-56592-314-6
Access 2000 Developer's Handbook, Volume 1: Desktop Edition by K. Getz, P. Litwin, and M. Gilbert, copyright 1999, Sybex, ISBN: 0-7821-2370-8
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