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Work Experience > 1988-1990: Texas Children's Hospital, Biomedical
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1988-1990: Texas Children's Hospital - Biomedical, Houston, TX
Permanent staff position with Biomedical Engineering department
Summary
PC Repair Technician for hospital offices and labs
Major Assignments
- Provide troubleshooting, repair, and configuration services for personal computer (PC) equipment and peripherals (monitors, printers, modems, and so forth) in all offices and laboratories of Texas Children's Hospital buildings, Houston Medical Center area
Significant Accomplishments
- Beginning from Houston Community College internship, worked with immediate supervisor in starting a successful, new program to provide in-house PC maintenance and repair, supporting approximately 500 users throughout hospital offices
- Acquired new knowledge of PC internal component level operations and modem, network, and peripherals connections
- Developed new skills in electronics, PC troubleshooting and repair
- Developed new skills in DOS commands use and batch files (.bat) development
- Developed new skills in PC utilities programs use (such as Norton Utilities, SpinRite, Disk Manager, FasTrax, and so forth)
- Developed new skills in WordPerfect use
- Developed new skills in Microsoft Works use
Skills and Software Tools
Commonly used software:
- Norton Utilities
- SpinRite
- Disk Manager
- FasTrax
- CheckIt
- PC Tools
- Fastback Plus
- Microsoft Works
Commonly practiced skills:
- Developing rapport and practicing diplomacy for effective customer service
- Troubleshooting of components, connections in PCs and peripherals
- Prioritizing demands from multiple clients
Additional software and skills:
- MS-DOS command line operation of PCs
- DOS batch file development
Training
Classroom courses:
- Document Processing, Electronic Publishing with WordPerfect (Houston Community College), Spring semester 1990
Self-study:
- Mastering MS-DOS: For IBM PC's and Compatibles, DOS 3.X, by Robert Cowart, copyright 1987, Sybex, ISBN: 0-895-88400-3
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